I’ll be the first to tell you the customer isn’t always right. I’ve worked in hotels my whole career and people are disgusting. I’m working on a book.
However, I will tell you that, when the customer walks through the door. It is your job to make sure everything goes smoothly so they don’t have to be assholes and argue that they are right. Unfortunately, this is not todays mentality.
Today, people think that if they open a business, they are entitled to customers. Everyone gets a trophy in little league for showing up, right?
You think that if you open a store, people will flock to you. I have a good idea and a cool product. I shouldn’t have to work hard, advertise, email, engage with customers and bust my ass for what I want. I’m entitled to my trophy. I showed up.
I passed a new coffee shop on my way to work last summer. I love coffee and coffee shops, so I couldn’t help but to stop in. The guy behind the counter was not friendly. At all. Through what little he said, apprehensively, I came to find out it was his coffee shop. His attitude, displeasure for life and making coffee had helped me make my mind up immediately. No matter how good his coffee was. I was not coming back. I will tell you, he had great coffee. Too bad he was a dick. I passed by there less than a month later and it was shuttered. Shocked? Feel bad for the guy? No, not really.
“You can only become truly accomplished at something you love. Don’t make money your goal. Instead, pursue the things you love doing, and then do them so well that people can’t take their eyes off you.” – Maya Angelou
Can we take a minute and reflect on what a beautiful human being, woman and soul Maya Angelou was and gave to this Earth. Not many like her walk this Earth anymore and it hurts when they go.
I am aware, not OK with, but aware that customer service is a thing of the past. But common sense and decency, should not be.
If you are going to open a business. Have a plan. Think that maybe having some kind of communication skills or social skills will be helpful. If you don’t show passion, people will sense it and not feel comfortable. Have you ever been to a business or restaurant and not felt welcome? Did you go back? I would hope not. You can’t afford to piss people off. Unless you’re Apple. Then you can totally screw people and do what you want. If you ever make it to that status. God bless you!
Love and Life Lessons to every one of you. Especially the dick that lost his coffee shop.